Customer Service Representative
: Job Details :

Universal Banker (FT and PT opportunities)Walpole Co-operative Bank is seeking a full-time and part-time Universal Banker, responsible for effectively performing customer service and teller functions in a courteous and professional manner. The Universal Banker will perform all tasks in compliance with established Bank policies and procedures, with federal and state laws and with all fair lending regulations.Location: Walpole, MAHourly Rate: $23+/hour, based on experienceSchedule:Full-time: Monday through Friday, 8:15am to 5:00 pm, and a minimum of two Saturdays per month, 8:30 am to 12:00 pmPart-time: Thursdays and Fridays, 8:15am-5:00pm, and Saturdays 8:30am-12:15pmEducation, Experience, and Skills:High school diploma or equivalentTwo years of teller and customer service experience, and knowledge of bank services and products preferredExcellent communication and sales skillsAbility to provide high quality customer serviceStrong attention to detail and ability to maintain confidentialityAbility to adapt to changing job requirementsJob Responsibilities:Answer customer questions, explain and open bank accounts, identify appropriate bank products and services, accurately and efficiently complete account documentation and obtain proper authorizations, and provide customers with disclosures and product brochuresProcess customer transactions, provide customers with account information, cash disbursement, check cashing, and cash drawer balancingAdhere to bank policies and procedures and perform functions in compliance with all rules and regulations; update security and regulatory information through regular trainingRespond to telephone inquiries and customer issues in an efficient and timely mannerProactive awareness of updated bank products and servicesAdminister safe deposit box access, prepare customer correspondence, intake of loan applications, and review of fraudulent debit card transactionsPerform related branch and clerical support functions as assignedWalpole Co-operative Bank is a community bank dedicated to meeting the needs of the communities we have served for the last century. Our office is located in the heart of Walpole and our focus has always been helping local people, businesses, and non-profit organizations reach their goals. We are a high performing, financially sound, independent community bank. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve.Walpole Co-operative Bank is an equal opportunity employer, dedicated to building an inclusive and diverse workforce.#J-18808-Ljbffr