Customer Service Representative
: Job Details :


Customer Service Representative

Paragon Energy Solutions

Location: Fort Worth,TX, USA

Date: 2024-12-14T10:15:43Z

Job Description:
Paragon Energy Solutions

Paragon is seeking an Inside Sales Engineer to join our team. The Inside Sales Engineer is responsible for receiving, logging and researching clients request for quotes (RFQs). In addition to partnering with the outside sales team, the Inside Sales Engineer will work with Operations and management for continuous improvement and best practices opportunities.

Responsibilities:

  • Read and understand client RFQs to determine technical and quality requirements and client expectations in order to quote specific and correct products and solutions
  • Process RFQs in accordance with procedures and provide accurate proposals to clients in a timely manner
  • Research for technical and quality requirements
  • Contact suppliers for quotes to develop
  • Maintain all quote files and information per the procedures
  • Interface with engineering, production, purchasing and shipping as required
  • Proofread all quote material for content and accuracy prior to sending to client
  • Respond to client phone calls and emails in a timely manner
  • Assist with order entry and other sales related functions, as necessary
  • Assist Account Executives with client interface and support
  • Perform other duties as assigned by management

Qualifications:

  • Bachelor's degree in engineering or technical related field required
  • Must have 3 - 5 years of sales or customer service related experience
  • Prior experience with quoting or working with DOD, DOE or international clients is a plus
  • Prior experience in the Nuclear industry is a plus
  • Strong communication skills (oral and written) required
  • Must be computer proficient in Microsoft Office; Word, Excel, Access, PowerPoint, Outlook, other computer
  • Must have strong organizational skills and attention to detail
  • Able to handle multiple priorities and multi-task in a fast-paced environment
  • Present a professional image at all time to customers (internal and external) and vendors
  • Able to work with minimal supervision
  • Able to work with Account Executives and Operations personnel to provide excellent customer service
  • Able to achieve and maintain rapport with clients to provide excellent customer service

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, martial status, pregnancy, genetic information, or other legally protected status.

Compensation details: 74000-110000 Yearly Salary

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