Customer Service RepresentativeDepartment: Hustle Notice BizEmployment Type: Full TimeLocation: Kansas, MOCompensation: $725 - $1,050 / weekDescriptionJob Title: Customer Service RepresentativeJob Summary: The Customer Service Representative will be the primary point of contact for customers, ensuring a positive experience by addressing inquiries, resolving issues, and providing information about the company's products and services. This role requires excellent communication skills, a customer-focused attitude, and the ability to handle multiple tasks efficiently. Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person in a professional and timely manner.
- Resolve customer issues and complaints, ensuring satisfaction and maintaining company standards.
- Process orders, returns, and exchanges accurately.
- Maintain detailed records of customer interactions and transactions in the company's CRM system.
- Collaborate with internal departments to resolve customer concerns or escalate issues when necessary.
- Provide product and service information to customers and assist in identifying solutions that meet their needs.
- Monitor and ensure compliance with company policies and procedures in all interactions.
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate degree or higher preferred.
- Previous experience in a customer service role is an advantage but not required for entry-level candidates.
- Strong verbal and written communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems is a plus.
- Empathetic and patient approach to handling customer concerns.
Benefits
- Health insurance
- Paid time off
- Retirement plan options
- Professional development opportunities