Customer Service Representative
: Job Details :

We're not in the shipping business; we're in the information business -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.* 15,000 trained professionals* 250+ locations worldwide* Fortune 500* Globally unified systemsScope of PositionEnsure timely and accurate movement of freight and information, while providing exceptional customer service within the Export Department.Major Duties and Responsibilities* Ensure smooth and timely freight process flow* Ensure accurate and timely data entry into our operating system* Track and trace shipments as required* Utilize Process Monitors and Workflows on daily basis* Ensure timely movement and delivery of freight to customers* Ensure documents are timely sent to customer or broker for customs purposes* Ensure accurate and timely client invoicing* Interact with our customers in arranging their shipments, exceeding customer service expectations* Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)* Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.* Understand department process flow, constantly looking for areas of improved efficiency* Ensure all customers' standard operating procedures are followed and updated* Meet KPI standards, as per the company procedures* Overseas communications, timely responses to emails and requests (internal and external)* Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience* Understanding of transportation documentation and terms is a plus* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results* Pro-active, strong organizational skills* Strong desire to learn* Good computer skills (Excel, Word, PowerPoint)* Fluent in English - Bilingual Spanish preferred* Must be able to pass TSA background checkExpeditors offers excellent benefits* Paid Vacation, Holiday, Sick Time* Health Plan: Medical, Prescription Drug, Dental and Vision* Life and Long Term Disability Insurance* 401(k) Retirement Savings Plan (US only)* Employee Stock Purchase Plan* Training and Personnel Development ProgramThe pay range for this position is $20-$22/ hour.All your information will be kept confidential according to EEO guidelines.