Customer Service Representative
: Job Details :

Job Summary:The Customer Service Representative will serve our account customers by providing outstanding phone and email communication while balancing a large volume of requests and deadlines. The qualified candidate will be an exceptional team player, must have strong communication skills, must be organized and able to multi-task.Duties and Responsibilities:* Respond to customer inquiries in person, via phone and email.* Resolve customer complaints in a professional manner.* Process work orders and customer payments.* Provide product and service information and guidance* Document and update customer records based on interactions* Follow up with customers to make sure their issues are resolved* Identify and escalate complex issues when necessary, to the appropriate department* Maintain a positive and empathetic attitude towards customers* Stay updated on product knowledge and company policiesRequirements:* High school diploma or general education degree (GED) desired.* Minimum one (1) years of customer service experience or similar role.* Proficient in computer operationKnowledge, Skills and Abilities:* Computer literacy and typing skills* Attention to detail and accuracy* Familiar with Microsoft Office and Microsoft Outlook.* Excellent communication and interpersonal skills.* Ability to handle stressful situations and diffuse upset customers* Ability to multi-task and manage time effectively* Excellent communication and interpersonal skillsPhysical/Mental Demands:* Must be able to sit, stand, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, climb, balance, and smell.* Ability to regularly lift/move up to 15 pounds* Office setting with extended periods of sitting and looking at a computer screen