Customer Service Representative
: Job Details :

Req Id: 35291Job Title: Customer Service RepresentativeCity: West LafayetteJob Description:Job SummaryFully competent and productive individual contributor serving as the first point of contact for students, parents, alumni, and campus partners contacting the University registrar with inquiries in-person, online, or phone. This role requires strong communication skills, empathy, and the ability to multitask and de-escalate in a fast-paced environment while consistently delivering high-quality service. Must have the ability to interpret policies and procedures across the entire Office of the Registrar, Enrollment Management, and advising partners to resolve all manner of inquiries and to discern when and with whom to escalate more complicated inquiries. Must act in accordance with all state, federal and university regulations. Aid in the ongoing training and onboarding of all student staff.About Us:When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we've been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.What We Are Looking For :Education and ExperienceQualified candidates will need:* High School diploma or GED.* Minimum of three (3) years of experience in customer service or clerical role.Skills needed:* Excellent customer service, problem-solving, verbal, and written communication skills.* Ability to handle frequent interruptions, balance multiple takes, and maintain confidentiality.* Ability to navigate MS Office package with little to no assistance.* Strong organizational skills and attention to detail.What is helpful:* Bachelor's degreeWhat We would Like You To Know :* Purdue University will not sponsor employment authorization for this position* A background check will be required for employment in this position* FLSA: Non-Exempt* Retirement Eligibility: Defined Contribution Waiting Period* Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply* Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation daysCareer StreamAdministrative and Operational Support 2Pay Band S035Job Code#20004178Link to Purdue University's Compensation Guidelines: We Are:Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to applyApply nowPosting Start Date: 12/12/24