Customer Service Representative
: Job Details :

Requisition ID: 870050Position:Full-TimeTotal Rewards: Benefits/Incentive InformationEssilorLuxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, and Target Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.EssilorLuxottica's Wholesale teams deliver the highest quality frames, best-in-class expertise and a deep understanding of products and markets to support our customers and fuel their businesses all over North America.GENERAL FUNCTIONThe Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.MAJOR DUTIES AND RESPONSIBILITIESAnswers incoming calls and processes orders.Resolves customer complaints, troubleshoots issues to determine best path for resolution.Correctly documents customer interactions and tracks call types.Maintains support service levels and upholds Luxottica's Customer Service standards.Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.Takes inbound phone calls for up-to 90% of assigned shift.Performs all other duties as assigned.BASIC QUALIFICATIONSHigh school diploma1+ year(s) of experience working in customer service, hospitality or call center environmentExcellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voiceStrong verbal and written communication skillsDemonstrated listening and comprehension skillsA clear team player with strong interpersonal skillsAbility to maintain composure when dealing with difficult customer situationsExcellent time management skills - must be able to prioritize tasks efficientlyStrong PC skills including MS Office; Word and ExcelAbility to navigate information systems and internetPREFERRED QUALIFICATIONSHigher education degreePrevious experience using SAPPrevious experience in the optical industry, full knowledge of Luxottica's optical products and a strong command of the industry languageBilingual Spanish or FrenchEmployee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-###-#### ( (be sure to provide your name and contact information so that we may follow up in a timely manner) or email ...@luxotticaretail.com.We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law..jobTitle{display:none !important;}Nearest Major Market: DallasNearest Secondary Market: Fort Worth