Customer Service Representative
: Job Details :

Pay Range: $16.59 - 18.37 hourlyJob Description: Your Piece of the PuzzleAs NFM's Service Claims Coordinator you will review, research and process service claims in accordance with NFM policy and factory warranties, ensuring customer satisfaction.Job Duties: A Day in the Life* Examine: Investigate service claims on a daily basis with NFM service technicians; in accordance with warranty guidelines to determine a solution for the customer* Collaborate: Serve as the liaison between NFM and vendor factories for service claim processing, in order to set inspections and arrange for reimbursement* Review: Process Guardsman replacement requests and work one-and-one with independent services to justify service costs or negotiate alternate solutions* Communicate: Follow-up on incomplete independent service tickets, pay bills, work claims and locate new independent servicers* Maintain: Preserve all contracts and proof of insurance on an annual basisYour work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.Qualifications: Can You Check These Boxes?* High School Diploma or GED* 3 years customer service experience* 3 years of retail sales experience* Ability to work night, weekend and/or early morning hours based on business needs* Microsoft Office skills, including proficiency in Excel, Word, and PowerPoint* Data entry Skills per established department requirements* Attention to detail and proofreading skills* Pre-employment screening includes, but isn't limited to, criminal background check