Customer Service Representative
: Job Details :

Customer Service RepresentativeGorjanc Home Services is a local, family-owned business with over 60 years of experience in HVAC, Plumbing and Electrical.We are looking for a Customer Service Representative to join our team.Job Summary: To cheerfully answer the phone and assist customers with booking jobs, following up on jobs, selling products and/or services, and handling basic customer issues.Pay Range: $18.00/hr.-$24.00/hr.- Depending on ExperienceBenefits:* Medical Insurance: We cover 75% of your premiums* Vision, Dental, Short-Term Disability, and Life Insurance* 401(k) Retirement program with a company match* Paid Time Off to recharge on holidays and vacations* iPhone, iPad & integrated software* A family environment with company outings* No On CALLDaily Duties:* Convert incoming customer calls into booked service appointments.* Deliver call scripts with an authentic cadence and tonality; be clear, compelling, and personable.* Respond to customer requests, resolve issues, and promote Gorjanc.* Be professional and establish customer rapport, encouraging repeat business.* Participate in training to boost booked calls and practice outbound calling.* Adhere to the company's plan for resolving customer complaints quickly and favorably.* Maintain and update customer database with complete and accurate information.Skill Requirements:* Develop a proven track record in customer service.* Microsoft and Apple competent; good typist and proficient with phone systems.* Highly organized with exceptional follow-through abilities.* Strong verbal and written communications.* Ability to build trust and demonstrate empathy.* Personality that blends well with a fast-paced, goal-driven environment.* A competitive individual contributor who also loves to win as a team.* Highly motivated, flexible, and great attitude on life.* Deliver Wow Service* Honesty and Integrity* Empathy* Resourceful* Attention to Detail* Happiness* Committed to Growth and Learning