Location: Marlboro,NY, USA
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, the CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations.
* Receive and process payments.
* Update lot (vehicle) notes in the system.
* Answer multi-line telephone in a professional manner.
* Face-to-face customer interaction.
* Use company resources to gather information and offer solutions to meet customer needs.
* Contact clients to obtain vehicle pick-up information.
* File documents according to criteria.
* Process mail incoming and outgoing per criteria.
* Read and interpret various reports and documents.
* Proper completion of sale documents.
* Other duties as assigned.
Required Skills & Experience:
* One year of office support experience in a customer service role preferred
* High School diploma
* Excellent customer service skills and attitude
* Excellent written and verbal skills
* Proficient with office equipment
* Attention to detail
* Problem-solving
* Computer proficiency - MS Suite
* Typing speed 45WPM
* Professional appearance
* Ability to multi-task in a fast-paced environment
* Bilingual skills a plus
* Occasional overtime as needed