Customer Service Representative
: Job Details :

OverviewInteLogix is seeking a Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.Who we are:At InteLogix, we know that with the right support, people and clients have the power to progress in incredible ways. For over 65 years, InteLogix has been trusted by a diverse portfolio of clients to provide a full suite of contact center solutions. With over 7,000 employees throughout the Americas and the Philippines, we make lives better; we engage, listen, and resolve consumer concerns and obligations with empathy and innovation.What's the role about?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.* Are you energetic, enthusiastic with an engaging personality?* Are you driven to deliver effective results while providing excellent customer service?* Do you have extraordinary communication skills?What's in it for YOU?* Paid Training* Medical, Dental, and Vision Insurance* Paid Time Off* Employee Discounts* Full-time, non-seasonal* Career Advancement* Early access to earned wages via PayActiv* Access up to 50% of earned wages (capped at $500 per pay period)* Salary Range: Up to $18.00/hour pay is determined by scope of responsibility within the role, your experience, location and other job related factorsResponsibilities* Greets and assists customers in Storefront lobby.* Performs opening and closing duties in Storefront lobby.* Performs CSR Greeter duties throughout the shift.* Processes mail and fax applications; processes correspondence received via mail or fax; processes account replenishments; processes account closures; processes payment return correspondence.* Maintains an above-average attendance record.* Scans documentation for attachment to accounts.* Maintain good working relationships with assigned supervisors and coworkers.* Work safely without presenting a threat to self or others.* Negotiates payments and fee reductions up to established limits.* Reviews notices and verifies data through use of several computer systems* Records individual completed daily work statistics.* Troubleshoots situations accurately, quickly, and efficiently for phone customers.* Assists other departments or functions with tasks when needed.* Perform additional duties as required by management.Qualifications* Must be 18 years of age or older* High School Diploma or equivalent required* Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions* Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone* Excellent communication skills, both, oral and written* Superb attendance, so you can be there when our customers need us