Customer Service RepresentativeDepartment: Linked Light PulseEmployment Type: Full TimeLocation: Kansas, MOCompensation: $34,000 - $43,000 / yearDescriptionWe are looking for a dedicated and empathetic Customer Service Representative to join our team in Kansas City, MO. In this role, you will be the first point of contact for customers, providing exceptional service and support while ensuring their needs are met with professionalism and efficiency.Key Responsibilities
- Respond to customer inquiries via phone, email, or in person, delivering prompt and accurate solutions.
- Maintain a deep understanding of our products and services to assist customers effectively.
- Handle complaints and escalate issues to the appropriate department when necessary.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer concerns promptly.
- Identify opportunities for process improvements to enhance customer satisfaction.
Skills, Knowledge and Expertise
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment.
- Basic computer proficiency (Microsoft Office Suite and CRM systems).
- Positive attitude and a customer-focused mindset.
Benefits
- Competitive salary: $34,000 - $43,000 per year.
- Opportunities for professional growth and career advancement.
- Comprehensive training program to ensure your success.
- Paid time off, health insurance, and retirement plan options.