Location: Roanoke,VA, USA
Rating Specialist
Randstad in partnership with The Hanover Insurance Group are actively seeking multiple Rating Specialists to join their Commercial Lines Service Operations team on a temp to hire basis. The Hanover Insurance Group is an industry leading Property & Casualty Insurance Co. with over 170 years of rich history and tradition. Recognized as One of America's Top Employers (Forbes) and A Best Places to Work (Business Insurance) The Hanover Insurance offers a collaborative environment that fosters development and growth.
Position Overview/Summary:
As a Rating Specialist in Commercial Lines Service Operations, you are responsible for determining the premium for risks using automated and/or manual methods. In addition, you are also responsible for processing subsequent transactions and the issuance of policies using a variety of systems and resources including, but not limited to POS, PMS, ACT, Policy Creator, Microsoft Excel, and iBank. Work completed by these individuals must meet quality and service standards.
What's in it For You?
• Start Date: 1/31/2025
• Career Development: 6 months temp to hire employment with comprehensive job training and continued mentorship ongoing.
• Starting pay: $21.00 / hour. Expectation is that this rate increases and transfers into a salary upon converting to a Hanover employee.
• Schedule: Monday-Friday 8:00 am – 4:30 pm during training (approx.4-5 months); with potential to move to 9am5:30pm after training. Hybrid requirement is 1-2 days per week in office
• Benefits: Yes, both as a temp and when permanent with Hanover.
Responsibilities / Essential Functions:
• Developing knowledge of rating 1-3 lines of business using automated and/or manual methods.
• Completing timely and accurate issuance of CL policies, quotes, endorsements, and subsequent transactions using automated and/or manual rating methods.
• Formulating partnerships with CL Underwriters and Underwriting Technicians to deliver a timely and accurate product to customers, agents and insureds.
• Rates and issues using automated methods (POS, PMS, and ACT) as well as using manual methods (i.e. manual creation of the declaration, manuscript endorsements) for multiple lines of business.
➢ Rating and issuance includes; new business, renewals, quotes, endorsements, non-renewals, rewrites, cancellations, crits, report values, and/or the registry for small and middle market business for multiple regions.
• Interprets issuance and rating instructions from Underwriters for new business, renewals, policy quotes, endorsements, rewrites, and cancellations for small and middle market business.
• Provide customer service support for agents and insured's, handling various inquiries, resolving any errors and requests.
• Stays current with changing conformance or compliance issues, as well as procedural, system and/or workflow changes.
• Using both written and verbal communication skills provides customer service support for CL – Underwriters. • Fosters relationships with CL Underwriting with assistance from Sr. Rating Specialist, Lead Rating Specialist, Team Lead, and Senior Learning Consultant.
• Acts as a resource to the Management Team and Underwriting for high priority rushes and errors within their skill set.
• Receives direction on work priorities from mentors, Team Lead, and Manager on a regular basis.
• Receives support from Sr. Rating Specialist and Lead Rating Specialist when assigned to a package policy and acting as the ‘Account -Owner' to ensure all policies within an account are delivered to underwriting and issued simultaneously.
• Understands SLAs and escalates if due dates are not going to be met.
• Participates on projects, attends focus group meetings, and assists with mentoring as determined by manager based on individual skill set.
Key Measures of Success:
• Enhanced partnerships with UW-understanding the business priorities collectively to ensure a positive customer experience.
• Timely and accurate completion of all transactions with quality per the business priorities with strong communications to and from UW.
• Maintain rating transaction knowledge and workflow to ensure accuracy.
Position Requirements:
• Associate degree preferred but not required; 2+ years or more of relevant insurance industry experience preferred.
• Technology proficiency in MS Office Suite.
• Takes initiative to investigate, collaborate with others and propose solutions to problems.
• Actively mentors others and shares information.
• Demonstrates a “do it right the first time” attitude. Takes pride in producing a professional work product.
• Customer Service focus anticipates customer needs on a daily basis. • Information seeking and results oriented professional.
• Ability to work extremely well independently AND serve as a team player.
• Recognizes discrepancies in data/information, brings them to the attention of appropriate parties or resolves them. Demonstrates a proactive attitude in the resolution of such discrepancies.
• Strong communication skills; both verbal and written.
Randstad is a world in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.