Are you a customer service expert fluent in English and Mandarin (or maybe even Cantonese)? Our client is searching for a bilingual onsite Office Administrator/Customer Service Representative to join a fast-growing, innovative company that is transforming the employee benefits space. This is a fantastic opportunity to be part of a collaborative and supportive team where your skills will make a real impact. If you're a problem-solver with excellent communication skills and thrive in a dynamic, fast-paced office environment, we'd love to hear from you!
Key Responsibilities:
- Manage high volumes of incoming calls, efficiently addressing customer needs.
- Identify concerns and provide accurate, timely solutions using company resources.
- Handle customer complaints professionally, ensuring follow-ups and positive resolutions.
- Maintain detailed, accurate records of customer interactions and processes.
- Follow established communication procedures with a customer-first mindset.
- Go the extra mile to ensure satisfaction and strong customer engagement.
What You Bring to the Team:
- Proven experience in customer support, client services, or a related role.
- Strong phone communication skills, active listening, and adaptability to diverse customer personalities.
- A customer-focused attitude with excellent multitasking and time-management abilities.
- Positive energy, a willingness to learn, and a desire to grow within the company.
Qualifications:
- High school diploma required; some college education is a plus.
- Bilingual: Fluent in English and Mandarin (Cantonese is a bonus).
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work