Job Description:
The Customer Support Administrator will serve as the first point of contact for customers, handling inquiries, coordinating with sales representatives, and managing administrative tasks. This role is ideal for a tech-savvy, organized individual who excels in customer service and enjoys working in a casual, team-oriented setting.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and walk-ins, ensuring excellent service.
- Handle warranty issues and follow up with past customers to assess satisfaction with completed projects (e.g., roofing, windows).
- Schedule appointments for sales representatives and assist in coordinating final project measurements with clients.
- Manage warranty claims, maintain clear documentation, and ensure timely resolutions.
- Record customer needs and relay information to the sales team for follow-up.
- Order supplies for projects and maintain data accuracy during the company's transition to paperless systems.
- Support team operations by collaborating with internal departments to streamline communication.
Qualifications:
- Education: High school diploma or equivalent required; college coursework preferred.
- Experience: 1–2 years in customer service or administrative roles; experience in industries such as HVAC, lawn services, or home improvement preferred.
- Technical Skills:
- Proficient in MS Office (Excel required; QuickBooks experience is a plus).
- Strong data entry skills and comfort working with computer systems.
Perks:
- Casual and relaxed work environment.
- Company swag provided.
- Catered lunches every other Friday.
- Opportunities for team-building events, including sports tickets.
- Great company Benefits, 401k matching.