Join the elite team of professionals at Klim, where we are dedicated to ensuring every customer's experience is positive and memorable. The Customer Service team is an elite set of members engaged to uphold the integrity of the KLIM Brand. The Customer Service Professional is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner.
Company Summary
KLIM Gear is a premium brand specializing in high-performance, technical apparel and gear for motorcyclists, snowmobilers, and outdoor enthusiasts. Founded with the mission to provide superior protection and comfort in the most extreme conditions, KLIM combines advanced materials and innovative design to create gear that stands up to the rigors of the most demanding environments. Known for their durability, weather resistance, and ergonomic fit, KLIM products are trusted by professionals and adventurers alike. The brand's commitment to quality and performance has made it a leader in the powersports industry, consistently pushing the boundaries of what gear can do.
What you will do as a Customer Service Representative:
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Contributes to team effort by accomplishing related results as needed.
- Being the key point of contact for consumers regarding product and technical questions
- Responding professionally and promptly to all customer enquiries/requests including returns, warranties and exchanges
- Proactively managing the order fulfillment process for our customers
- Acquire a broad knowledge of ordering and service procedures across all customers
- Managing work flow with consideration of delivery deadlines
- Identifying opportunities for improving sales and services
- Order management: order entering, order scheduling, order confirmation and order adjusting for KLIM dealers and individuals
- Handling customer inquiries and resolving complaints while analyzing situations to determine best use of resources
- Accomplishes all tasks as appropriately assigned or requested.
What you need to be a Customer Service Representative:
Education/Experience.
- High school diploma required
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information and Multi-tasking
- Customer-oriented attitude, with a strong desire to go above and beyond the needs of customers.
- Strong telephone, email and computer skills. Ability to type.
- Impeccable organization with attention to detail.
- Ability to quickly gain thorough product knowledge.
Qualifications
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. The creative ability to think on your feet and experience thinking outside of the box.
- Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues. May resolve problems within established practices.
- Provides guidance to multi levels throughout the internal organization and external customer base.
- Cheery, energetic and confident individual with dependability, diligence and a great attitude.