Customer Service Representative Lead - National Remote
: Job Details :

Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialists Monitor delegated customer service issues to ensure timely and accurate resolution Use appropriate communication techniques when responding to customers, particularly in stressful situations Inform and educate new customers regarding billing / invoicing set up and billing/payment procedures Place outgoing phone calls to complete follow - up on customer service requests as necessary Identifies and develops the skill sets of individual staff members for further advancement This role is equally challenging and rewarding. Youll interact with customers continuously by phone and in writing. Within a high-volume setting, youll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers. ? Youll be rewarded and recognized for your p...Customer Service, Customer Service Representative, Lead, Behavioral Health, Representative, Remote, Retail, Healthcare