Location: Phoenix,AZ, USA
REGISTRAR OF CONTRACTORS
The mission of the Registrar of Contractors is to protect the health, safety and welfare of the public through a regulatory system designed to promote quality construction by Arizona contractors.
Visit our website at:
CUSTOMER SERVICE REPRESENTATIVE - MAILROOM / PHONE CENTER
Job Location:
1700 W. Washington Street, Suite 105, Phoenix, AZ 85007
This position will work in-office during training
Once fully trained, telework may be available 1 day a week.
Work Schedule: Monday - Friday, 8:00 - 5:00
Posting Details:
Salary: $18.51/hr ($38,500/yr)
Closing Date: Sunday, November 17, 2024
Job Summary:
The Registrar of Contractors (ROC) is a government agency within the State of Arizona. We issue construction licenses and investigate complaints submitted to the agency from home-owners. The work of the ROC is interesting and important to the economy and citizens of Arizona.
Each month, our central Phoenix office processes an estimated:
* 2100 pieces of incoming mail
* 1900 pieces of outgoing mail
* 1300 phone calls from the public
* 550 walk-in customers
* 75 public records requests
The ROC has a team of 3-4 employees who route incoming calls, assist walk-in customers, redact documents, and process all incoming and outgoing mail. This important team supports the entire agency and is a first point of contact for our customers. We currently have one opening on the team.
This is an essential in-office position. Telework or remote work may be available up to 1 day a week.
Job Duties:
Team members will be assigned to different tasks on a rotating schedule:
* Answer incoming calls to the agency and transfer to the appropriate department.
* Stamp, sort, and scan incoming mail into the ROC system.
* Print and stuff outgoing mail, including time-sensitive certified mail.
* Assist customers at the front desk.
* Log checks into the accounting system to prepare for deposit.
* Redact documents for public records requests.
* Other projects or routine office tasks as needed by the ROC.
Knowledge, Skills & Abilities (KSAs):
* Friendly disposition
* Detail-Oriented
* Reliable
* Comfortable working on a team and independently
* Efficient
* Uses mistakes as an opportunity to learn
* Proficient with standard office equipment and software
* Willing to learn and perform new tasks not previously assigned
* Preference for bilingual (Spanish), but not required
The Customer Service Representative in the Mailroom / Phone center is an entry level position with promotional opportunities throughout the agency and State. We welcome and encourage all interested applicants to apply.
Cover Letter Required:
To be considered for this position, you must attach a cover letter to your application. In the cover letter, please address the following:
* What interested you in this position?
* Tell us about a time where you had to consistently meet deadlines. What was your strategy for being successful at this?
* Describe you comfort level with standard office equipment/software (email, chat, spreadsheets, printers, scanners, etc.).
* Please share anything else about you or your experience that you would like us to know.
Pre-Employment Requirements:
The selected candidate will receive a criminal history check.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona offers a comprehensive benefits package which includes:
Sick leave
Vacation leave and 10 paid holidays per year
Health, dental, and vision insurance
Retirement plan (ASRS)
Life insurance
Long-term disability insurance
Short-term disability insurance
Deferred compensation plans
The Registrar of Contractors also offers:
Tuition-reimbursement
Retirement:
This position will participate in the Arizona State Retirement System (ASRS).
Contact Us:
If you have any questions about the position, please contact the Registrar of Contractors at 602-###-#### and ask for Human Resources.