Location: Milwaukee,WI, USA
Overview
The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and help facilitate the rental car check-in process.
This is a Full-Time position with benefits, located at the Milwaukee Airport. The position pays $18.00 / hour with bonus potential.
Schedule: 40 hours per week. Rotating weekends. 5 days a week. Hours would be 5:00pm-2:00am with an hour break.
As you are considering a position with Enterprise Mobility, we invite you to learn more about our business.
Responsibilities
* Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
* Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
* Meet and greet customers in a friendly and timely manner
* Provide directions and general assistance
* Assist to assess condition of rental upon return
* Process returns, check-ins and exit kiosk transactions
* Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
* Understand and communicate rental terms and conditions, vehicle features and other services
* May sell optional protection products, upgrades, fuel options and other additional equipment
* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
* Clean vehicle interior and exterior by hand or by operating washing equipment when needed
* Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
* Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
* Must be at least 18 years old.
* High school diploma or GED equivalent required.
* Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
* Must be able to work the posted schedule.
* No drug or alcohol related conviction (DUI, DWI) on driving record within the past 3 years.