Customer Service Representative - NA
: Job Details :

Customer Service Representative - NAApply remote type Hybrid locations Mississauga, Ontario Marlborough, Massachusetts time type Full time posted on Posted 3 Days Ago time left to apply End Date: December 12, 2024 (2 days left to apply) job requisition id 241050WAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you!DuPont Electronics & Imaging has an opening for a Customer Service Representative located in Mississauga, ON.A successful Customer Service Specialist (CSS) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSS has complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.The CSS interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSS aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the CSS to translate the customers' needs into information upon which the CSS, the business and other functions can make decisions and promptly act.JOB QUALIFICATIONSYour key responsibilities will be/what you'll do:Customer Engagement and Order Management Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices).Work directly with the most strategic, complex, high-volume and/or greater-revenue-generating customers; this may include consignment, bulk, or import/export shipments.Support customers with their administrative and technical questions (EDI/MyDuPont), which requires to develop a good understanding and knowledge of the products & services offered by DuPont E&I Business Processes Execute complex work processes through multiple systems and technologyLeverage multiple internal resources to optimize customer satisfaction with cost to serve objectives for the businessRequest and Process new customer set up and changes to existing customer master data via MDG Database Controls and Compliance Understand and support both internal and external audit requirements as it relates to customer service activitiesEngage in and drive the continuous improvement of quality processes by working on best practices. Adhere to policy and compliance standardsResponsible for acting within assigned delegation of authority to perform SAP transactions (i.e. credits, returns, samples) while adhering to internal controls and SOX compliance Requirements: Bachelor's degree with emphasis in accounting, business, marketing or other related discipline preferred but not requiredMinimum 2 years of Customer Service experience or equivalentProficiency in SAP R/3 or another ERP system requiredIntermediate to high level Microsoft Office proficiency required (including Outlook, Excel, PowerPoint, Word, and SharePoint); experience is a plus DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.#J-18808-Ljbffr