Location: Gloucester City,NJ, USA
**Scope**
An exciting opportunity has arisen to work for a highly specialised dental manufacturing organisation. Operating in over 90 countries worldwide, they are looking for a Customer Service Representative to play a key role in the continual growth of the organisation.
**Responsibilities**
* Daily communications by telephone and email to ensure that customer orders are accepted and progressed to the point of delivery.
* Participate in regular customer meetings e.g. weekly updates and quarterly account reviews.
* Proactively communicate to customers regarding open order status and delivery schedules.
* Liaise with internal departments to ensure coordination of production and shipping to meet customer requirements, including assisting with customer complaints.
* Take ownership of customer expedite requests and ensure updates are provided in agreed timescales.
* Promptly resolve any issues in a speedy and professional manner in line with Company Service standards.
* Completing daily order tracking information and attend all required inter-departmental meetings.
* Create and distribute dispatch notifications and transit tracking for all customer deliveries.
* Generate invoices for customers in line with customer / business requirements.
* Must be confident, assertive and an empathetic communicator, and have effective interpersonal skills with the ability to build strong relationships with internal and external customers. A natural desire to help people.
* Essential experience of working with an international customer base.
* Ability to demonstrate knowledge of customer service charter principles, clearly focused on achieving results through outstanding customer service and effective team working.
* Preferable to have at least 2-4 years proven Customer Service/Customer Account experience within a manufacturing environment (preferably make-to-order, FMCG/Pharma).
* An understanding of export paperwork requirements is desirable.
**About You**
If you are interested in the above role then please apply or get in touch to discuss further. Managed by