Location: Lawrence,MA, USA
As an ON-CALL Customer Service Representative, you will be responsible for supporting the mission of a government program located in your state. The Customer Service Representative works as a part of a dynamic team of professionals assisting the United States Citizenship and Immigration (USCIS) Application Support Center (ASC) operations.
This is not a regular Full Time or regular Part-Time position; it is a casual ON-CALL position.
* ON-CALL employees are expected to be available all five days, Monday through Friday from the hours of 7:45 am to 4:15 pm for substitute coverage as needed at the site.
* All efforts are made to notify ON-CALL personnel in advance of the site on-call needs, however, occasionally employees are notified the night before or the same day they are needed. Interested candidates must meet this availability.
* In this position, hours are not guaranteed, and employees are on an as needed basis, so a steady income stream cannot be guaranteed.
* The On-Call position is a perfect fit for candidates with flexibility, seeking supplemental income, and for those who still want to be active in a work environment without a committed schedule.
This position requires the ability to pass a government clearance and drug test. All required job training will be provided for qualified candidates.
Primary Responsibilities:
* Complete biometrics registration for applicants seeking legal immigration to the United States.
* Check-in approved applicants and visitors to the ASC; provide interior and exterior crowd control; and assist with enforcing ASC rules and policies.
* Deliver outstanding front-line customer service on behalf of HeiTech Services, our partner Amentum and on behalf of the United States Government.
Skills and Abilities Required:
* Must be able to obtain and maintain a government-issued suitability clearance.
* Must be able to speak and write in English.
* Ability to stand upright on one's feet for scheduled shift duration, excluding meals and breaks.
* Ability to hold and grasp applicant's hands to obtain quality fingerprints.
* Ability to work in a high-paced environment with the public.
* Ability to type and use basic computer skills.
* Successful completion of the biometrics training and become certified within sixty days
Minimum Education and Experience Required:
* High School Diploma or equivalent.
* No experience is needed as all required job training will be provided.
* Demonstrated experience in customer service.
Desired Skills:
* Ability to speak a foreign language
HeiTech Services is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, sexual orientation, disability or veteran status.