Customer Service Representative-Optical
: Job Details :

Job Type Full-timeDescriptionAre you looking for a rewarding, full time job (40+hrs) with great benefits, 11 federal holidays off with pay and a 401K company match? Are you a hard worker? Do you want a career not just a paycheck? If so, we are looking for you. Superior Optical is an eyeglasses manufacturing facility and a federal contractor serving our veterans across the United States with quality eyeglasses and sunglasses. We are an independent lab with a strong history of growth, technological advancement and service to the industry. We at Superior are passionate about our business and have instilled a work ethic in our employees that ensures a clean and productive lab, a focus on quality and accuracy, and an obsession with customer service that is unmatched in the industry. POSITION SUMMARY Superior Optical is looking for a positive and professional Optical Customer Service Representative to join our growing team in Ocean Springs, MS. In this role, you'll be our customers' first point of contact, responsible for delivering a best-in-class customer support experience. Monday through Friday 7:00a-4:00p or 8:00a-5:00p (Saturdays may be possible) Requirements•Responsible for helping customers with questions or concerns regarding their eye glasses •Communicating with customers in-person, answering phone calls or via email •Giving detailed explanations and recommendations of services or eye glasses •Receiving orders, calculating charges and processing payments when needed •Good problem-solving and decision-making capabilities •Update customer service databases •Reliable transportation to and from work. •Ability to speak and read English. •Ability to work a flexible schedule if needed. •Ability to sit for long periods of time •Optical Experience is required. SKILL REQUIREMENTS •Excellent attention to detail, particularly for interpreting prescriptions and checking lenses •Strong communication skills and the ability to explain technical information clearly to customers •Familiarity with optical products and tools •The ability to work effectively as part of a team •Excellent customer service skills, professionalism and compassion for others •Strong computer skills You would be eligible the following benefits: •Health, Dental, Short-Term Disability and Life Insurance •401K •Paid Personal Time •Paid Vacation •11 paid holidays off Drug Screen and Background Check required. Please attach resume No phone calls please! Veterans encouraged to apply!