Location: West Plains,MO, USA
. Researches patient information, enters patient into system, calls physicians, verifies insurances (to include Medicare, Medicaid, and Private Insurances) and prints orders. Researches patient information, determines pay source and/or coverage of any requested parts of repairs to customer equipment.# Provides information prior to ordering or replacing any parts to appropriate persons. Assists and waits on walk-in customers. Assists other Customer Service Representatives with job duties when needed. Assists Director with any duties requested. Helps with the overflow of phone calls. Maintains showroom display, makes final check during last 30 minutes of workday. Assists in checking that all printers, copiers, computers, lights, and coffee pots are turned off, doors locked and telephones are transferred at the end of the day. In rotation for on call scheduled duties. Certified in the fitting and care of Mastectomy patients. Fit patients with bras and prosthesis.Customer service representatives listen to customer concerns, answer customer questions and provide information about the company's products and services. In some cases, customer service representatives may also take orders and set up new customer accounts.