Location: Boca Raton,FL, USA
Performs intermediate skilled clerical work involving customer service activities; the preparation and/or maintenance of related records; and does related work as required. Work is performed under regular supervision.
* Receives customer inquiries, service requests and complaints by telephone, email, fax, or in person
* Advises customers on billing, collection, and service procedures regarding alarms and utility services, referencing the State Statutes, or City Ordinances which govern these programs, as well as any appeal process as appropriate.
* Assists customers in establishing new service accounts, closing or transferring accounts.
* Prepares correspondence and emails in response to patron/customer inquiries and requests.
* May record and collect false alarm fees, and utility payments, through mail, bank or in person and post to proper account.
* Performs a variety of filing and record keeping duties associated with alarm billing, utility billing and collection activities.
* Researches and corrects errors in customer accounts.
* Collects money for new services, deposits, and other City Departments.
RELATED TASKS:
* Mails water bills; researches high bills and ensures billing is correct
* Writes work orders to re-check meters and cut-off for customers who are moving.
* Responsible for researching activities and entering data in CIS infinity billing system.
* Performs related tasks as required.
General knowledge of terminology, methods, procedures and equipment; general knowledge of standard office procedures, practices and equipment; ability to understand and follow oral and written directions; ability to establish and follow detailed work procedures; skill in use of a variety of office machines and computer equipment; ability to use various Windows-based computer software; ability to pass a typing test - 25 WPM, 10 key, math and clerical tests at time of application; general knowledge of utility service connection and termination procedures, billing, collecting, and adjustments; ability to establish and maintain effective working relationships with citizens and customers and other City staff.
EDUCATION AND EXPERIENCE:
Any combination of education and experience equivalent to graduation from high school and three (3) years of public contact experience.
SPECIAL REQUIREMENTS:
Possession of a valid State of Florida Class E driver's license with no more than six (6) points in a three (3) year period.
POST-OFFER BACKGROUND REQUIREMENTS:
The background check process for this position may include:
* Criminal Background Check
* Employment Verification
* Reference Checks
* Motor Vehicles Report (MVR) Check