Customer Service Representative/ Part Delivery
: Job Details :

Department: PartsAll potential candidates should read through the following details of this job with care before making an application.Reports to: Parts Manager / Site Manager or Corporate Parts ManagerSupervises: NonePurpose:Generate new business. Build customer relationships by traveling to customer locations, parts and service sales, perform follow-up activities on complete goods, address customer concerns, promote aftermarket sales, furnish technical support where applicable and collect profiling information in order to enhance the customer experience.Responsibilities:Runs a routine parts delivery route to customers providing value and support to customersSells and Markets parts and service sales such as extended warranties, parts stocking plans, maintenance plans, machine inspections, overhauls, standard job quotes, and special monthly parts promotions working with parts and service managersPerforms follow-up calls at customer locations on complete goods and major parts and serviceAddresses customer concerns and resolves problems effectively and satisfactorilyProfiles customer's and his machines creating fleet lists to store in business system and demographic informationParticipates in product presentations at customer clinics, pre-Expo Meetings, John Deere Days and meetings held outside the dealershipProvides limited technical support where applicable or requested by managementExperience, Education, Skills and Knowledge:2+ years' experience in an agricultural or turf related role with involvement in activities such as sales, service, training or other related workExcellent customer relationship skillsAbility to write and speak effectively to individuals and groupsAbility to use standard desktop load applications such as Microsoft Office and internet functionsParts Educate - Required to have 20 credits per year of John Deere training as well as training requested by their Parts ManagerHigh School Diploma or equivalent experience