Location: Irving,TX, USA
** Customer Service Representative, Patient Concierge**
**Job Category****:** Customer Service **Requisition Number****:** CUSTO001095 Showing 1 location **Job Details**
**Description**
**Duties and Responsibilities**
* Interacting with potential patients and practitioners via inbound and outbound channels; understanding and interpreting technical requirements, providing information, and developing accounts.
* Evaluates patient needs, offering guidance and recommendations to locate a provider.
* Maintains and improves quality results by following best practices and recommending improved policies and procedures.
* Continually updates knowledge proactively participating in educational opportunities.
* Accomplishes department and organization goals by accepting ownership for accomplishing new and varying requests.
* Makes strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information.
* Adopts a continuous improvement approach to the Service Desk function and key operational metrics; identifies and implements improvement opportunities for efficiencies and automation.
* Monitors service delivery and ensures excellence in service levels.
* Handle customer and patient nutraceutical questions.
* Ensures deadlines and targets are met.
* Promotes goodwill and a positive image of the company to callers.
* Provides timely and accurate information to incoming customer product knowledge requests.
* Provides timely feedback to the company regarding service failures or customer concerns.
* Takes initiative with team members to stay actively engaged in Customer Service team-related work activities and seeks to support organizational needs when available utilizing proper prioritization of tasks.
**Skills and Experience Required**
* High school diploma or equivalent required, Bachelors degree preferred.
* Kind self-starter, fast learner, and reliable human
* At least 2 yrs of experience in a busy medical office/customer service position effectively handling inbound and outbound calls.
* Passionate about wellness; dedicated to helping people live healthier and happier lives.
* Customer-focused; ability to identify the appropriate solution for each customers individualized needs.
* Strong computer skills; proficiency in MS Office Desktop & Web Applications.
* Ability to effectively adapt to rapidly changing technology and apply it to business needs.
* Ability to thrive in a sense-of-urgency environment and leverage best practices.
* Demonstrates initiative, flexibility, and ability to adapt to changing priorities and work environments.
* Strong time-management and organizational skills with the ability to manage multiple projects simultaneously; ability to quickly prioritize tasks.
* Proven track record of prospecting, closing and exceeding sales goals.
* Skilled at building and maintaining relationships.
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Experience**
**Licenses & Certifications**