Customer Service Representative, Patient Financial Services
: Job Details :

POSITION DETAILS Department: Patient Financial Services Location: US:PA:Lewisburg (remote capable following orientation period) Typical Work Schedule: Days (7:30am-5:30pm, Monday through Friday, rotating shifts) Primary Shift: Shift 1 Work Type: 1.0 FTE (full-time, 80 hours biweekly) Exempt: No SUMMARY The Customer Services Representative works under the supervision of the Customer Service Team Leader and Manager, Customer Service and will have direct contact with our patient population. Utilizing both inbound and outbound calling strategies, this position will provide excellent customer service primarily by telephone to all Evangelical Community Hospital (ECH) and Evangelical Medical Services Organization (EMSO) customers. They will assist customers with coverage/claims related questions and accurately interpret benefits and policy provisions for all insurance products accepted at ECH/EMSO facilities to account resolution. Conduct appropriate research and follow-up for with all areas of the ECH/EMSO organizations, as needed to provide prompt resolution of disputed claims to patient's satisfaction. QUALIFICATIONS 1. High School Diploma or equivalent required. 2. Requires two years of experience in Revenue Cycle Billing and or Collections, health care experience is preferred; knowledge of medical terminology acquired either by completion of a course in medical terminology or through experience with medical terminology gained by working in a health care environment is preferred. Coding or patient access experience will not be substituted for the billing/collections experience. 3. Experience in interpreting Payer Contracts and determining accurate payments on patient accounts is preferred. 4. MS Excel doing data entry, reviewing reports, sort / filter and open / edit / saving documents is preferred. 5. Pennsylvania state police criminal record check, child abuse history clearance and an FBI criminal history check required. WORKING CONDITIONS * Frequent interruption, crowded conditions or excessive noise 80.00% * Lifting, pushing, and pulling materials up to 15lbs 10.00% * Must be able to see/hear, or use prosthetics 100.00% * Frequently required/prolonged sitting, standing or walking 65.00% ABOUT WELLSPAN EVANGELICAL COMMUNITY HOSPITAL Working at WellSpan Evangelical Community Hospital means being part of a vital tradition of service to our community. We maintain a challenging, energized work environment for our valued employees who exemplify our Core Values: Quality Service, Compassion, Respect, Professionalism, Integrity, Cooperation, and Creativity. Together, we commit to excellence every day as we strive to provide exceptional healthcare, accessible to all, in the safest and most compassionate atmosphere possible to build a healthy community. ABOUT WELLSPAN HEALTH WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 220 locations, nine-award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER WellSpan Evangelical Community Hospital is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.