Location: all cities,MI, USA
** Customer Service Representative (PSO)**
12168 **Job Summary**
Communicates with internal and external customers about intermediate underwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide apositive customer experience. **Essential Job Functions**
- Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers. - Reviews problems and communicates with appropriate personnel to obtain information when necessary. - Responds to customer inquiries through appropriate mediums. - Attains performance level standards as outlined in performance objectives. - Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge. - Stays current with relevant product(s). - Understands and strives to support organizations overall strategy. - Models Farmers core values. - Performs other duties as assigned.
CORE COMPETENCIES
- Business Results: Meets individual performance, metrics and goals.
- Innovation: Identifies and suggests innovative process changes to support business practices.
- Communication: Above average written and verbal communication skills.
- Job Knowledge: Intermediate billing, underwriting guidelines and policy processing.
- Team Work: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
**Physical Actions**
Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing. **Physical Environment**
Required job duties are normally performed in a climate- controlled office environment **Education Requirements**
- High school diploma or equivalent required. - Bachelor's degree preferred. **Experience Requirements**
Proven competency performing Service Advocate essential job function and special skills or relevant experience. **Special Skill Requirement**
- Critical Thinking - Advanced conflict resolution skills - Consistently meeting or exceeding performance measurement goals **Additional Qualification**