Customer Service Representative - Reimbursement Agent
: Job Details :

Employer Industry: Healthcare ServicesWhy consider this job opportunity:Opportunity for career advancement and growth within the organizationCompetitive benefits including health and well-being, financial fitness, and paid time off for employees working at least 30 hours per weekAccess to Employee Assistance Program (EAP) and Employee Resource Groups (ERG)Supportive and inclusive work environment that values diversityChance to contribute to a company focused on improving service standardsWhat to Expect (Job Responsibilities):Respond to routine and complex customer service inquiries and problems via telephoneMaintain records of calls and document customer interactions to ensure service consistencyPlace orders, track shipments, and ensure timely delivery while following up with customers as neededEnter data related to customer service inquiries and locate account numbers for existing ordersReview customer service needs and refer to other service departments for follow-up as necessaryWhat is Required (Qualifications):High school diploma or equivalentMinimum of 1 year of experience working in customer service or 1 year of experience as a Medline Customer Service Representative IExperience providing customer service to both internal and external customers while meeting quality standardsAbility to prioritize and accomplish tasks based on time and importanceHow to Stand Out (Preferred Qualifications):Experience in a healthcare-related customer service environmentFamiliarity with order processing and shipment tracking systems#J-18808-Ljbffr