Customer Service Representative (Remote)
: Job Details :

Location: Remote Opportunity - Must live within 50 miles of Whitestown, IN, Orlando, FL, Tempe, AZ, or Memphis, TN. Summary: Are you passionate about assisting others and thrive in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions. As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy. Key Responsibilities: Assist patients and prescribers through inbound/outbound phone calls or web support. Handle various inquiries including scheduling medication orders, order status updates,explaining patient benefits, resolving account issues, and billing inquiries. Serve as a liaison between patients and internal expert teams. Participate in extensive paid training to ensure proficiency in Accredo/Cigna systems and procedures. Maintain high call volume productivity, handling an average of 30-50 calls daily. Adhere to scheduled work hours and meet performance metrics.Role Summary: Our Customer Service Associate Representatives are integral to our mission of elevating patient care. With a focus on empathy and attention to detail, you'll anticipate patient needs and provide solutions proactively. This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment. Qualifications: High School Diploma or equivalent required. 1+ years of customer service experience. Proficient in Microsoft Office Suite and navigating multiple systems simultaneously. Ability to excel in a high-volume call center environment. Strong communication skills, both written and verbal. Organized with excellent time-management abilities. Customer-oriented with the capacity to adapt to various patient perspectives. Must be available to work within Contact Center hours: Monday through Friday, 7:00 am to 10:00 pm CST, and Saturday, 7:00 am - 4:00 pm CST. Reliable internet connectivity and a dedicated workspace free of distractions required. Must attend 100% of training within the first 90 days of employment.