Job Title : Customer Service representative - Remote Duration : 12+ Months Shift timings: 7am - 3pm Mountain Time Payrate: $13.50/hr on W2 Description: Stable internet connection at home only US citizens only Job description: Hiring for a Specialty Pharmacy position focused on supporting individuals who require complex and expensive drug therapies. Silverlink Representatives are required to provide excellent customer service to patients and healthcare professionals. This position requires strong attention to detail, problem solving skills, and a performance-driven individual. Candidates should be prepared to do a lot of reading and researching to get the job done. This is a back-office type of role, which requires pulling customer accounts and researching them to schedule a new prescription or potentially refill a prescription order while ensuring the patient receives their medication in a timely manner
- Computer skills are a must. Being able to utilize Microsoft Office suite to go through their emails, basically set up an online account, reset a password, things of this nature which may be routine for a regular computer user. Candidate should be able to answer general questions about Office products. Productivity Management: Strong soft skills are needed (great tone, empathy) as this role is required to make outbound calls.
- Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.
- Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level agreements (SLAs) and ensure there is no penalty due to miss in SLAs.
- Ensure accuracy in the tasks completed.
- Demonstrate analytical capabilities while performing tasks.
- Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating Specialized/Practical Knowledge:
- Computer literate, should be able to work with different programs and screens with the customer on the line.
- Excellent grasping powers able to understand the various processes.
- Ability to work in flexible work schedule, including holidays & weekends. Knowledge, Skills & Abilities
- Should be committed and focused to succeed under challenging work environment
- Should be able to adapt with the changes in the processes and updates in a dynamic process.
- Strong numerical skills and a positive Can do attitude combined with strong attention to detail and an awareness of current market issues.
Indotronix is an Equal Opportunity Employer