Location: Baltimore,MD, USA
About the job Customer Service Representative - Remote Responsibilities And Also Obligations Work as very first point of connect with to customer concerns, supplying comprehensive information on offered solutions that line up along with requirements, helping the consumer in making notified decisions. Reviews client demands and also brings in referrals based on specific travel demands, guaranteeing practical assumptions that ensure a devoted client bottom. Takes ownership of process as well as proactively connects with client; fixes issues; adapts communication approach to line up along with customer needs; works collaboratively across teams to instil customer assurance and also construct commitment. Remains abreast of all product/service improvements, system updates, as well as changes to criteria, making best use of productivities as well as performance Understands take a trip documentation requirements; uses resources and sources to make certain effective as well as quick processing. Promotes finest methods and quality assurance, observes plans and also methods, and maintains requirements of work to make certain conformity. Maintains customer reports in proprietary data bank, making use of device functionality to make sure exact entry of records that makes the most of efficiency. Displays possess job and also maintains upgraded client profile page by means of quick submission of notes, support documents, as well as interactions. Delivers customer support and also utilizes purchases approaches to preserve clients; informs consumers about added-value products that may profit all of them. Master a hectic, powerful work environment. Execute several duties and browse devices simultaneously. Embodies our market values and also very high degree of professionalism and trust with regularly adhering to CIBT's Client Commitment, Requirements of Job, and also teamwork; strives to comply with division as well as personal efficiency measures. Other duties as appointed. COMPETENCIES: The observing expertises have actually been actually determined as important for excellence in the part and will certainly be pertained to throughout the analysis, reviews, and also assessment process. Synergy: partnering with individuals. Interaction: offering and also connecting info Problem addressing: evaluating, composing and also mentioning, advising solutions, comprehending customer's necessities. Organizing as well as Doing: supplying end results as well as appointment customer expectations, organizing as well as managing. Initiative: taking ownership of client connection, inquiring, taking prompt action. Adapting as well as Coping: adapting and replying to transform, dealing with stress and troubles. Competence: learning our units, items and also process, keeping abreast of governing improvements. EDUCATION AND LEARNING/ INSTRUCTION AND KNOWLEDGE: BA/BS or even Associates Level and two years' adventure or even equal blend. Previous knowledge working in a call center environment Highly good: adventure in premium retail, travel, friendliness, or even embassy/consulate connections KNOWLEDGE, CAPABILITIES, ABILITIES: Fluent in English with solid communication and also interpersonal abilities: very clear created and spoken interaction along with shown understanding of interaction methods and styles; articulate precisely and briefly in a professional and also hospitable fashion without slang or even complex language. Highly desirable: fluency in 2nd language. Superb company and also opportunity control skill-sets: stick to target dates and conform to changing instances; handle higher quantity while keeping superb focus to detail; monitor own job as well as self-edit. Potential to problem deal with; evaluate info as well as apply competence and also provide answers. Able to adjust to changing circumstances and focus on work as necessary. Go-getter along with need to reveal ownership and devotion to role. Skills along with pc software program, knack for knowing brand new systems as well as devotion to records stability. FUNCTIONING DISORDERS AS WELL AS SITE: Workplace environment: exposure to personal computer monitors, operating carefully with others in an open workplace environment. This job would certainly be actually one hundred% remote/work from residence PHYSICAL DEMANDS: Sharp-sightedness; capacity to check out computer monitor for total change, around 8 hrs Sitting for prolonged amount of time Manual dexterity for operating a computer system, key-board and also computer mouse Representing running a phone along with capability to share comprehensive details properly and plainly