Are you passionate about delivering exceptional service? Staffmark has partnered with a leading e-commerce company specializing in personalized products and custom design. We are hiring an experienced Customer Service Representative looking for a remote opportunity in Ontario, OH. If you are interested in joining a talented team of professionals committed to delivering on their commitments, welcoming change, and embracing our differences, apply today! Pay Rate: $15/hr Shift: Monday to Friday, 10:30 am - 7:00 pm EST *We ask that candidates who apply be flexible regarding training hours As a Customer Service Representative, you'll be at the forefront of ensuring every customer receives top-notch support. Beyond handling inquiries via phone, email, and live chat, you'll champion customer feedback to drive improvements in merchandising, site usability, and policies, fostering loyalty and retention.
- Responding to and resolving inbound and outbound customer service inquiries via various channels.
- Following up on order issues and implementing process enhancements.
- Identifying areas for improvement based on customer feedback.
- Crafting effective messages for customer communication.
- Managing orders through our system.
Employee Benefits/Perks: We offer remote employment, weekly/daily pay, medical insurance, dental insurance, vision insurance, life insurance, 401k, short-term disability, employee discounts, referral bonus potential, career advancement opportunities, and more! Requirements:
- High School Diploma or GED equivalent.
- Two years of customer service experience or equivalent.
- Experience in proofreading, copy editing, or writing preferred.
- Exceptional organizational, customer service, and communication skills and attention to detail.
- Proficiency in web browsers.
- Ability to collaborate with internal and external stakeholders to meet service standards.
- Reliable broadband internet (Minimum speeds should be 25MB download / 10MB upload).
Click 'Apply Now' to connect with a recruiter! After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.