Frontier Auto Parts (www.frontierparts.com) is an aftermarket auto parts distributor providing quality auto body collision parts to repair shops in and around the Raleigh region since 1998. We are seeking a SENIOR Customer Service Representative, preferably with the ability to speak fluent Spanish to join and help lead our team. What you will do:
- Manage and lead other team members
- Address complex issues
- Create orders
- Check part availability and pricing
- Follow-up with customers to clarify order details and provide status updates
- Process returns and payments
- Monday - Friday (7:30 am - 5 pm or 9 am - 6 pm, or some other time block during, preferably 8 am - 6 pm)
- Opportunity, if interested, to work one Saturday (8 am to ~5 pm) per quarter to support inventory reviews
- Hours over 40 hours/week paid at 1.5x hourly rate
What we are looking for:
- Experience in customer service, managing, and/or auto part distribution
- Spanish-speaking preferred (not required)
- Good communicator, team player and reliable
- Computer-savvy: enter text, enter data, navigate screens etc.
- Auto parts knowledge preferred (not required - will be trained)
- Can pass a background check
Pay dependent on fit for position and experience. Frontier offers weekly pay, PTO, medical, dental, vision, and more great benefits.