Air Technologies is looking for a
Customer Service Representative to join our team in
Pittsburgh, PA!As a
Customer Service Representative you will be the primary contact for customers, ensuring superior service by managing inquiries, orders, complaints, and returns, andfollowing up for resolution.
What You'll Do:
- Properly identify, source and order parts for all service-related opportunities
- Provide price and delivery information, in a timely manner, to any associate who requests the information
- Process and follow up on all airfreight orders
- Investigate PO and/or vendor invoice discrepancies when directed by the corporate office
- Pick correct lots when technicians use parts off trucks
- Assist technicians in the field with local parts suppliers and placing orders when technicians need to pick up parts locally
- Follow established procedures and work with warehouse/operations personnel for proper disposition of parts not used on service jobs
What You'll Need: - High School Diploma or GED required, associate degree or equivalent from two-year college or technical school preferred.
- Minimum 1 years' experience, 3 years preferred experience in prior customer service environment.
- Experience and knowledge of industrial manufacturing distribution are preferred.
- Skilled in purchase order/sales order/data entry, and communication/organization capabilities.
- Experience with dealing with vendors requesting price and availability quotes as well as placing orders.
- High level of office computer skills and Microsoft Office experience.
- Good mechanical skills (previous automotive experience or related background)
- Possess a strong personality, team player mentality, careful attention to detail, and sense of urgency
Perks of Working with OTC Industrial Technologies: Health and Wellness
- Medical, dental, and vision care coverage
- Short-and long-term disability coverage, and life insurance
- Wellness Discount
- Safety shoes & glasses reimbursement stipend
Financial Benefits
- 401(k) savings plan with an employer match of 50% on the dollar up to 6%
- Robust referral bonuses
- Relocation assistance
Work-Life Balance
Who we are: At OTC Industrial Technologies, our people drive our success. With over 60 years of prioritizing talent investment and internal growth, we offer diverse career opportunities. We deliver top-quality products, technical expertise, and services at competitive costs by leveraging our team's experience and partnerships with leading vendors. Join us if you're motivated to be part of an exciting transformational journey.
To learn more about OTC, CLICK HERE.OTC Industrial Technologies is an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees.