Location: Bridgeport,CT, USA
**Customer Service Representative- Seymour, CT**
**Thule Inc, Seymour CT**
**INTERACTION WITH OTHER DEPARTMENTS:** Production, Marketing, Inside Sales, Engineering, IT, Shipping, Finance, Credit/AR, Sales, Product Management, Customer Marketing, HR Purchasing, Quality and Receiving
**RESPONSIBILITIES:**
- Provide overall customer support to Consumer population by accurately researching and responding in a professional and timely manner to Consumer inquiries made by phone, e-mail and mail inquiries.
- Enter consumer orders for spare parts into ERP system, trace and expedite late consumer orders as required.
- Provide support for team members as required.
- Ability to accurately respond to inquiries based on assigned skill set(s).
- Provide support to the Dealer team during peak seasons:
- Assist order entry of Dealer orders
- Support dealer phones as needed
- Provide support to the Department by
- Responding to e-mail social media inquiries received over Thule web
- Update answer console in the RightNow Technology System
- Adhere to the companys quality procedures as required
- Mandatory overtime during peak seasons as required
- Perform duties as assigned by department managers
**RECOMMENDED POSITION REQUIREMENTS:**
- College degree preferred
- Experience dealing with heavy phone activity, while maintaining a professional phone demeanor
- Mechanical aptitude and problem solving skills
- Excel, Word and office applications experience
- ability to navigate web
- Well-organized, able to work in a team and independently
- ability to multi-task and to prioritize workload requirements
- Excellent verbal and written communication skills
- 2-3 years experience in a manufacturing consumer goods industry customer service environment a plus
- Working knowledge of ERP system a plus
We believe in strong team work both within your own team but also across teams. We strive to be an open and curious organization, sharing our knowledge and inspiring one another. Within Thule Group you will find people who have a passion for the products we make and the outdoor company we are. We share the same values and we like to have fun. All of our employees have a joint responsibility to maintain that spirit and contribute to it.
**About Thule Group**
Thule Group is a global world leading company of products for sports and outdoor activities. We make it easy for people to bring the things they care for, easily, securely and in style, when living an active life. Under the motto *Active Life, Simplified*. we design, manufacture and sell products within the four product categories **Sport&Cargo Carriers** (roof racks, roof boxes and carriers for transporting cycling, water and winter sports equipment, as well as roof top tents for mounting on cars), **Active with Kids** (bike trailers, strollers and child bike seats), **RV Products** (awnings, bike racks and tents for motorhomes and caravans) and **Packs, Bags & Luggage** (everyday backpacks, hiking bike packs travel luggage and camera bags).
Thule Group has about 2,600 employees at 9 production facilities and 35 sales offices worldwide. The Groups products are sold in 140 markets and in 2020, sales amounted to SEK 7.8 billion.
www.thulegroup.com
City Seymour, Connecticut Country United States Reference number 2022/38 Published Feb 15, 2022 Last application date Mar 30, 2022 Switch Label label