Customer Service Representative - SPANISH/ENGLISH Bilingual - Remote - Work from Home
: Job Details :

The Bilingual Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned. Job Duties Possess strong oral and written communications skills Exhibit excellent interpersonal skills using tact, patience, and courtesy Provide accurate, valid, and complete information Resolve customer complaints, provide appropriate solutions and alternatives Document customer interactions Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable Maintain a general understanding of policies and procedures Required Experience: High School Diploma or equivalent required At least one-year prior experience in an area of customer service, call center, service d...Customer Service Representative, Customer Service, Bilingual, English, Spanish, Representative, Retail, Administrative