Location: Spanish Fork,UT, USA
A Customer Service Representative (CSR) provides all the necessary communication to insurance companies and customers in regard to the repair process and whether or not there is any additional damage needing to be repaired on the vehicle. A CSR is a self-motivator who is driven, dedicated, has good work ethic, and understands the importance of great customer service.
Responsibilities : Be on time for work every day. Maintain positive relationships with vendors, co-workers, insurance companies, and customers and have phenomenal customer service. Check-in vehicles with customers, go over accident-related damages and damages not related to the insurance claim. Send repair status updates to customers who currently have vehicles in the shop for repairs. Update and communicate with our customers' vehicle rental vendors. Upon repair completion, a CSR will deliver our final product to the customer and go over the repairs performed at the shop.
Qualifications: Self motivator, driven, dedicated, good work ethic, understanding of the importance of great customer service, a working knowledge of CCC One is preferred but not required, and an individual who works well in a team.
Schedule : Monday - Friday 7:30am - 5:00pm
Benefits : Six paid holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, & Christmas Day), paid time off (PTO), up to 4% 401k match, medical/dental/life insurance, and employee assistance program (EAP)
Department
Office
Employment Type
Full-Time (New Hire)
Minimum Experience
Mid-level
Compensation
$15-$20 per hour DOE + bonuses after 30-90 days based on performance