Customer Service Representative - Special Instruments
: Job Details :

** Customer Service Representative - Special Instruments**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO004204 Showing 1 location **Job Details**

**Description**

We are seeking a **friendly, hard-working Customer Relations Representative** that will be responsible for handling calls from Hearing Professionals wanting help on Audiometric equipment related software (modules, Databases, ETC) and PC issues. This position will have the individual responding to operator error issues, errors messages from browsers, client software packages, office management systems, Audiometric Equipment, and mobile devices. You will be expected to serve the companys external and internal customers using various platforms including phone, emails, screen sharing tools, and instant messaging. We serve our customers with **passion, purpose, and excellence!** If this sounds like a good fit, please apply today!

Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the **industrys first devices** that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.

**Requirements:**

* Bachelor's degree OR its equivalent and 2-4 years of experience in the field or in a related area

* Extensive operating system and hardware knowledge and experience

* Experience working in a customer service environment

* High degree of computer literacy

* 2-year experience working in a hearing aid manufacturing environment preferred

**Our customer service representative will:**

* Assist customers with software issues related to computer operating systems, networks, Industry based software (Noah, Inspire, Maestro, ETC)

* Remotely trouble shoot hardware issues related to Audiometric Equipment, Programmers, Modification Equipment, Sound Rooms, and related items

* Assist customer and sales with choosing best fit for them Audiometric, Programming, Modification, Computer, ETC equipment for their offices

* Provide on the job training for audiometric equipment and for new & updated software (Noah, Maestro, Otometrics, etc.)

**Our culture:**

* Our mission is to serve our customers better than anyone else by forming a solid foundation of trust with both our internal and external customers

* Extremely talented group of professionals dedicated to exceeding customer expectations

* Positive attitudes create a positive and fun workplace

* Committed and accountable to teammates and customers

* Team before self

* Serve with passion, purpose, and excellence

* Dedicated to individual professional and personal growth.

#LI-NF1

#CB

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)