Location: Montebello,NY, USA
We're i Postal1 and we're in growth mode!This is an exciting time to join our team. Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry.Full TimeCustomer Service Representative - Staples - Montebello, NYMontebello, New YorkWe're iPostal1 and we're in growth mode!This is an exciting time to join our team. Headquartered in New York, we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we're looking for professional, upbeat, Customer Service Associates to work in our Rockland County, NY location to support our Staples partner stores.To join our team, you should be able to manage multiple chat conversations at the same time, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!*Please note this is an in-office role. Remote work is not available.Responsibilities:Answer inbound chat inquiries from customers in a prompt and professional mannerIdentify the type of assistance neededAscertain level of assistance needed to resolve inquiry and escalate when appropriateDeliver all information in a positive, conversational and compassionate manner to facilitate relationship development with clientsManage customer expectationsActively engage customers in on-line chat contextAdditional duties as assignedRequirements:Active listening skillsResults orientedStrong work ethicExcellent verbal and written communication skillsPrevious experience in a customer service-oriented roleTeam lead/supervisory experience a +iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.