Customer Service Representative - Starting at $20 hourly
: Job Details :

Train onsite/ Home Office Program:This position requires you to complete training onsite at 4600 Houston Road, Florence KY.After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.Apply today for our October training classes.Now interviewing for mid-shift and evening work schedules.All work schedules include one weekend day.Attached resume is required in order to move forward to be considered for an interviewWe Offer:Competitive rates start at $20.00/hr!Day 1 Health Benefits!Onsite Fitness CenterOnsite Medical facilityFlexible Work StrategiesCollaborative team environment401(k) matchTuition ReimbursementCareer Development opportunities to grow your career at CitiResponsibilities:Assist with evaluating and resolving service inquiries from clients across different platformsEffectively use various computer systems to complete assigned tasks and address account inquiriesDevelop and maintain working knowledge of specific groups of Citi products and servicesAnalyze and identify potential risks and identify solutions that meet client needsComplete assigned tasks in an accurate and efficient mannerSolve disputes and retain clients, while minimizing operating loss, through adherence to established rules and regulationsFulfilling the clients necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Qualifications:1-3 years work experience in a related roleProficient in Microsoft Office and Windows Operating SystemsDemonstrated experience solving customer service inquiriesEffective verbal and written communication skillsAbility to work in a fast pace environmentExcellent technical and data entry skills, including the utilization of a 10-key touchpadProven ability to navigate multiple systems and customer service platforms concurrently**MUST ATTACH/INCLUDE RESUME WHEN APPLYING TO BE CONSIDERED***Education:High School diploma or equivalentThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.#CustomerSupport------------------------------------------------------Job Family Group:Customer Service------------------------------------------------------Job Family:Service------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location:Florence Kentucky United States------------------------------------------------------Primary Location Full Time Salary Range:$41,600.00 - $53,600.00In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.------------------------------------------------------Anticipated Posting Close Date:Sep 26, 2024 ------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ( Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.View the EEO is the Law poster. View theEEO is the Law Supplement.View theEEO Policy Statement.View thePay Transparency PostingBy applying, you consent to your information being transmitted by Jobcase to the Employer, as data controller, through the Employers data processor SonicJobs.See Citi Terms & Conditions at and Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at