Customer Service Representative - State Disbursement Unit - Work From Home
: Job Details :

Responsible for responding to customer service calls and correspondence according to Standard Operating Procedures and contact requirements. Other duties, as assigned. Key Functions/ Basic Duties: Receives calls from child support customers and other stakeholders and responds following Standard Operating Procedures and contract requirements Processes correspondence in accordance with Standard Operating Procedures and contract requirements Documents correspondence and contacts in accordance with Standard Operating Procedures and contract requirements Completes SMI system and State system updates in accordance with Standard Operating Procedures and contract requirements Desired Knowledge and Abilities: Knowledge of: Customer service techniques, including how to handle upset callers Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Modern office practices, procedures, and equipment Ability to: Inter...Customer Service, Representative, Service, Skills, Retail, Administrative, Customer