ROLE DESCRIPTION:Sean Joyner State Farm is searching for someone who is positive and energetic and can cultivate long-lasting customer relationships. As our Customer Service Representative, your knowledge of insurance products and industry trends equips you to communicate directly with clients, identify their needs, and market products or services that maximize value. You will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. RESPONSIBILITIES:
- Schedule appointments, identify customer needs, develop leads and market appropriate products and services.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Maintain a strong work ethic with a total commitment to success each and every day.
- Establish customer relationships and follow up with customers, as needed.
QUALIFICATIONS:
- Customer service experience preferred
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal and listening
- Ability to effectively relate to a customer
- Must obtain Property & Casualty license and Life & Disability License
BENEFITS:
- Salary plus commission/bonus
- Paid time off (vacation and personal/sick days)
- Health & Dental benefit allowance available
- Licensing reimbursement after 3 months
- Signing bonus for pre-licensed professionals