ROLE DESCRIPTION: As a Customer Service Representative with the John Grana Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. COMPANY DESCRIPTION:At our State Farm Agency we are a trusted part of the community for over 35 years. Nestled in a historic building, our office blends modern technology with a historic and comfortable environment. Our team is the heart of our Agency's success. We foster a culture where colleagues celebrate professional and personal milestones together. Join us and experience a supportive vibrant environment where your contributions are valued and your growth and success is a priority.RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
BENEFITS:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Health Insurance Contribution
- Valuable career-building experience
- 401(K) with company match
- Work with our chief customer relations manager Molly, a loveable Black Labrador Retriever.