Steve Womack is an award-winning State Farm Agent looking to grow our excellent, hardworking team. Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. Were looking for motivated self-starters with a sales, management, and/or insurance background who care deeply about people and want to improve their lives with coverage to take care of what matters most. Job Description: As a Customer Service Manager you will equip our agency to continually achieve our customer service support, retention, and growth. Qualifications:
- Bachelors Degree or relevant work experience
- Must currently possess both Property & Casualty and Life & Health Licenses
- Relative State Farm Experience (1-3 yrs. Preferred)
- Familiarity with State Farm Products, Services and Systems/Applications
- Experience in managing customer service and sales (1-3 yrs. Preferred)
- Experience in strategic planning and resource allocation.
- Familiarity of HR Policies & Procedures as it relates to State Farm
- Must already have Property & Casualty and Life & Health Licenses
- Dedication to Customer Service
- Excellent communication skills - written, verbal, and listening.
- Proactive in problem-solving and strong judgement and decision making skills.
- Experience in Marketing
- Achievements in Mutually Agreed Upon Marketing Goals
Responsibilities:
- Empower our Steve Womack agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences.
- Directly supervise and coordinate the daily activities, reports, goals and results of all customer support team members in our Memphis, TN, Southaven, MS and El Paso, TX agencies.
- Create smooth operations to actualize the opportunities offered to people by insurance products and financial services.
- Incorporate strong customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
- Resolve customer complaints and answer customer questions regarding policies and procedures
What do we offer? We offer a variety of benefits to support our team, including:
- 401K
- Salary & Commission/Bonus
- Competitive Relocation Package for the right candidate
- Paid Time Off (Vacation and Personal/Sick Days)
- Valuable Work Experience
- Growth Potential & Opportunity for Advancement within my Agency
Hours: Monday-Friday 8:30 AM 5:00 PM Offices: Located in Memphis, TN (Main Office), Southaven, MS and El Paso, TX. Compensation: $60,000-$72,000+ Per YearOur compensation expectations show a range of our salary plus commission system. With our profitable and thriving market and business model, team development, and intentional hiring process, we are confident that you will be successful in achieving high-earning compensation amounts. About Steve Womacks Agency: Steve began his career as a State Farm Agent July 1, 2005, and has been serving Midtown, Downtown, and all of Memphis since then. His agency recently became dual licensed and can serve Mississippi customers as well. Steve serves on the board of directors of the Cooper-Young Business Association as President and is a Cooper-Young Festival Board Member as an award winning agent! Community Recognition: Heres what our community has to say about working with our agency: I have been a customer of Steve Womack & his State Farm Office Team for over ten years. Originally, it was my Homeowners and Auto Insurance; as my wife and I have downsized, my coverage now consists of Renter's Liability/Contents and Auto. Steve and his team are always available, professional, and completely engaged. I want to add a special compliment for Kendra Richardson for her recent help and her outstanding follow-up skills. I can say from experience, they always exceed my expectations.