Customer Service Representative (Teller) - Main Banking CenterPrimary Duties and Responsibilities: Operates a teller's window by providing prompt, efficient, accurate and high-quality customer service. Represents the Bank in a courteous, professional manner, alert to customer needs and willing to cross-sell or refer the customer to appropriate staff.
Essential Functions:- Uphold the Culture of Excellence and provide high quality customer service to all clients all the time
- Comply with all banking regulations and our own Bank policies, procedures and objectives
- Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries
- Provide clients with accurate account, product or service information
- Process checking and savings transactions, negotiable instruments (i.e. official checks, money orders and traveler's checks), loan payments and safe deposit box rental payments in a timely, accurate manner
- Maintain basic knowledge of Bank services and products
- Evaluate customer product/service needs to ensure client satisfaction and refer any transactions to appropriate departments as needed
- Balance transactions at end of day and verify cash totals
- Maintain working knowledge of the branch capture system
Required Qualifications:
- High Scholl Diploma or equivalent
- Minimum of six months cash handling experience preferred for entry-level positions
- High degree of accuracy and attention to detail
- Excellent communication and customer service skills, exhibiting a high degree of professionalism
- Excellent interpersonal skills, with proven ability to interact effectively with individuals from diverse backgrounds
- Basic computer proficiency and terminal knowledge
- Ability to interpret data and identify problems
Regular EmployeeHourly WageThe National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.The National Bank of Indianapolis is a Certified employer of choice through EmployIndy's Good Wages Initiative (GWI). As a Certified GWI Employer, we pay all full-time employees at least $18/hr. and offer employer-sponsored health insurance.