Customer Service Representative (temporary opportunity)
: Job Details :

** Customer Service Representative (temporary opportunity)**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO003119 Showing 1 location **Job Details**

**Description**

**Please note that this is a temporary opportunity.**

**Basic Function**:

The Customer Service Representative will be responsible for upholding prompt, accurate, and timely attention to customers and customer issues that occur within the normal business environment of Cleaver-Brooks. The position holder will assist internal and external customers with offering solutions to account questions, shipping status inquiries, material orders, technical applications, problem resolution, and other related queries.

**Essential Duties****:**

* Promptly resolve customer complaints via phone, email, and other communication channels.

* Provide insight to customers in reference to orders, quotes, ship dates, service, general technical

support, and other topics related to customer inquiries.

* Act as a liaison between customers, field sales staff and the internal Cleaver-Brooks staff.

* Direct and/or route customers to the appropriate internal resources as required.

* Build and maintain strong customer relationships.

* Maintain adequate records of customer inquiries, returns, complaints, and errors to ensure proper follow-up can be conducted.

* Foster good professional working relationships with all functional teams within Cleaver- Brooks and its operating facilities.

* Represent the core ideals and values of Cleaver-Brooks within all customer and field

interactions.

* Apply intellect, creativity, adaptability, judgment, and management skills to achieve required results.

* Ensure duties and company projects are accomplished in an efficient and cost effective manner.

* Support peers and management with internal and external projects.

* Adhere to company policies.

* Other duties as assigned.

**Internal Contacts****:** Occasional contacts requiring the obtaining or giving of information.

**External Contacts****:** Contacts required as a regular part of daily duties involving work of non-controversial nature.

**Education Required****:** Associates degree within a Business or Technically oriented field of study required. Bachelors degree preferred.

**Experience Required**: Two plus years of related Customer Service or Call-Center experience required. (Five plus years of related Customer Service or Call-Center experience will be considered in lieu of educational requirements.)

**Physical Skill and Effort****:** Work requires a few simple, but rapid, hand operations. Work requires simple, easy muscular movements.

**Working Conditions and Hazards****:** Normal plant, shop, field or office conditions. From time to time, slightly disagreeable features. Negligible/little or no exposure.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)