If you are passionate about creating world class customer experiences and love problem solving, keep reading! The Customer Service Representative is an integral part of our fast-paced technology company. In this position you will utilize effective communication, troubleshooting, and coordination skills to resolve customer issues and create raving SentriLock fans. You will have an opportunity to work from home in a hybrid schedule after demonstrating position competencies and maintaining key performance levels. As a Customer Service Representative, you will be a part of an amazing company culture. Here are some things our employees love about working at SentriLock: I love the inclusive atmosphere here; I feel my voice is heard and I'm not just a number; SentriLock has a proven track record of promoting talent from within; SentriLock has career paths that provide insight on topics such as effective business writing and how to improve your overall health and wellness; the company culture is welcoming and inviting every single day; SentriLock's pay and benefits are great. Essential Duties and Responsibilities:Deliver a world class customer experience through effective communication
- Answer customer calls in a timely manner and actively listen to concerns/requests
- Provide customers with accurate information that will assist with their issue/answer their question
- Create a personal customer connection with friendly conversation and empathize with their concern
- Show your appreciation for the customer's business and loyalty
Deliver a world class customer experience through accurate and efficient troubleshooting
- Resolve customer issues with proven troubleshooting techniques
- Escalate unresolved issues to the second level of support
- Strive to make troubleshooting steps as effortless as possible for the customer
Deliver a world class customer experience with effective communications with coworkers
- Accurately document each customer call so a coworker can reference if needed on a future call
- Assist coworkers by sharing your knowledge - offering tips and access to helpful resources
- Show your appreciation when a coworker assists you or another team member
Requirements Educational Requirements / Preferences High School Diploma or Equivalent - Required Associates Degree - Preferred Experience Requirements / Preferences 2+ years Customer Service based duties - Required 1+ years Call Center experience - Preferred 1+ years basic knowledge of mobile devices (PDA, MDA, Apple/Android products) - Preferred 1+ years Tier 1 Technical Support or Helpdesk - Preferred Other Requirements / Preferences Typing proficiency and skill to use a personal computer and multiple software packages Attention to detail to ensure accuracy and quality of work Excellent organizational skills and ability to multitask High energy, positive attitude, engaging personality, and ability to communicate effectively Location: SentriLock Headquarters in West Chester Township, OH.Work from home hybrid schedule after demonstrating position competency and maintaining key performance levels.