CALL CENTER NON- UNION/NON- EXEMPT TJH Medical Services, PC a multi-specialty Physician Practice with 30 locations, offers a full range of medical, diagnostic, and surgical services. We are currently seeking experienced Customer Service Call Center Representatives for immediate f/t opportunities. SUMMARY OF RESPONSIBILITIES: Within this role, selected candidates will utilize hospital software programs to schedule patient appointments; address patient inquiries regarding clinics and physicians within the JHMC & FHMC Ambulatory Care centers; ensure positive customer service experience; maintain, fulfill, and/or follow up TJH/JHMC/FHMC, Medisys and Call Center corporate compliance policies, procedures, and HIPAA requirements. DUTIES & RESPONSIBILITIES
- Answering phone calls and making patient appointments in EPIC.
- Interacting with patients in a supportive, caring manner providing exemplary customer service.
- Following specialized scripts to present and deliver patient information and messages when provided.
- Notifying management of problems in making appointments in a timely manner
- Notifies management of problems with phone or EPIC system at the Office level.
- Updating patient demographics and pre-registers in EPIC.
- Utilizing Cisco Systems/EPIC programs in an effective and efficient manner.
- Utilizing resources provided by Call Center management i.e. AMS Connect messages, provider enrollment grid, etc. in an effective, efficient manner.
- Assist at the Front Desk Registering and Discharging patients as needed.
- Rescheduling of patient's appointments as needed.
- Scheduling and Confirming Appointments
Requirements - High School Diploma or GED required.
- Excellent Computer (basic competency, excel, email, etc.) and typing skills required
- Must demonstrate good oral, listening, and written communication skills in English and, if applicable, in Spanish or another second language.
- Able to multitask, learn and assimilate new information and adapt to practice changes quickly.
- Exceptional organizational skills
- Must be able to occasionally lift and/or move up to 25 pounds.
For Immediate Consideration Forward Resume to: ...@jhmc.org